Fequently Asked Questions

You can cancel your Pilatre subscription at any time to avoid future payments. When cancelling, please keep in mind:

• We recommend cancelling at least 24 hours prior to your next payment date;
• Cancelling your subscription will not provide refunds;
• After cancelling your subscription, you will be able to continue using Pilatre for the entire course of the remaining billing cycle you have paid for.

To cancel your subscription, simply follow the steps mentioned below:

1. Go to www.pilatre.com
2. Click "Login" at the main menu
3. Enter your login details and click "Log in"
4. Click "Account" at the main menu
5. Click "Subscriptions"
6. Click "Cancel"

If you are experiencing issues or would like to discuss your subscription further, our support team is always happy to help! You can contact our support team here.

As per our Terms of Use, we do not offer refunds or credits for change of mind, unused subscription periods, accidental purchases, medical conditions, or any similar reason or event, unless required by law to do so.

However, if you are dissatisfied for any reason or believe you have experienced extenuating circumstances, we encourage you to contact our support team at info@pilatre.com to discuss this further.